Frequently Asked Questions

Everything you need to know about shopping with Tilly Living.

How long does shipping take for my home decor items?

Standard shipping typically takes 5-10 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.

What is your return policy if I am not satisfied?

We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Are Tilly Living products ethically sourced?

Yes, we prioritize working with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible to ensure high-quality, conscious home goods.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I change or cancel my order after it has been placed?

Orders can be modified or canceled within 12 hours of placement. After this window, the order has likely entered our fulfillment process and cannot be changed.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the United Kingdom. Shipping rates and delivery times vary by country and are calculated at checkout.